311 is your primary connection to the City of Calgary and is available 24/7. For all concerns and issues related to City Services, it is important to submit a 311 request which will give you a Service Request (SR) number. If your issue has not been resolved in a timely manner, our office can help liaise with the relevant City departments to find resolution.

If your request is related Traffic Safety, you can submit a Traffic Service Request (TSR) here. These requests are processed and triaged to the Residential Traffic Safety Unit (RTSU).

The RTSU was created to specifically address residential traffic issues with a focus on playground zones and pedestrian rich areas. They work closely with school councils, community associations, and elected officials to address concerns forwarded through the Traffic Service Request System (TSR).

You can view the live feed of submitted 311 requests here.

See Below for Ward 3 FAQ

  • Information:

    • There are approximately 4000 hectares of land that is mowed annually within parks and roadside greens. There are multiple mowing contractors working on a vast system of turf assets across the city and it is difficult to provide precise dates for mowing progress and completion for this reason and due to contractor staffing challenges.

    • For Ward 3, The majority of mowing in our parks and open spaces are done by external contractors. Parks has contracts in place with multiple mowing contractors (and also for other services such as garbage pick-up); these contracts are legal agreements that are set up following Corporate procurement procedures.

    • Typically our first cut of the season is in May and we plan to mow our parks every 10-14 days until the end of the growing season. This is weather dependent and during times of rain, we may not be able to send in mowers as the ground becomes soggy/saturated and can be easily damaged under the weight of the equipment . During these early season months, we see optimal grass growing conditions and so even a slight delay in our mowing schedule can result in taller than liked grass.

    • Our sports fields are mowed on a Weekly basis due to the need for more consistent playing conditions.

    • As part of our due diligence, Parks staff will inspect as many areas as possible in order to ensure quality of the mow. Some scuffing / turf damage is acceptable as part of mowing operations. Contractors are required to send daily reports and record completed work in a Mowing App. Inspections and deficiencies are also captured through the App by Parks staff and contractors have 48 hours to rectify issues before being given the go ahead to commence the next cycle.

    • As we are a prairie city, we are careful as to how we irrigate our parks. Smaller parks that do not have high usage (sport fields, regional parks, etc) typically do not get irrigated, however can sometimes be turned on by exception – say to help re-establish turf. Our foreman can review sites to see if there needs to be some extra attention to the turf.

    Schedule:

    • During mowing season, public parks are mowed every two weeks and playfields are mowed once a week.

  • • The City uses an Integrated Pest Management (IPM) approach when dealing with weeds on City property and is committed to a balanced approach that considers all weed management techniques and selects appropriate ones for specific areas and situations. There is federal and provincial legislation in place that limits where and when we can use herbicides and pesticides. The City’s IPM Plan can be found here .

    • Parks undertook a review of our IPM Policy in 2019 and Council approved a refreshed policy and Pest Management Implementation Plan Framework that were drafted based on: a review and synthesis of scientific literature and best practices, an examination of pest management policies from other cities, extensive engagement and input from a broad range of stakeholders, and the need to find cost savings and efficiencies in pest management (CPC2019-1518)

    • Should there be a desire to alter The City’s approach to dandelion control, there would be a need to revisit our policy and review current federal and provincial legislation in order to get Council direction to change the approach we’ve taken to minimize spraying of chemicals in our green spaces

  • Although bobcat sightings may be troubling for some, problematic encounters are rare in Calgary.

    Bobcats are an important part of Calgary’s ecosystem and biodiversity. The best way to address a bobcat concern is to take preventative measures: keep small animals monitored when outdoors, do not leave out garbage or pet food, and remove bird feeders or fountains if they begin to attract bobcats.

    Relocation is not an effective measure for dealing with bobcats, so making your property unattractive is the best approach if you are concerned about bobcat presence. You can read more about bobcats here.

    You can also report sightings to 311, which relays this data to the provincial Fish and Wildlife offices.

    If you would like to advocate for different policy approaches, reach out to your provincial representative.

  • The City of Calgary’s Snow and Ice Clearing (SNIC) program operates on a 7-Day Plan.

    • Day 1 (0-18 hours)

    o Crews spend the first 18 hours plowing and clearing snow on the busiest routes:

     Calgary’s busiest major roadways. Roads with over 20,000 vehicle trips per day, such as Crowchild Trail and Macleod Trail. (Deerfoot and Stoney are maintained by the Province)

    o Downtown roads and cycle tracks (walking and wheeling lanes)

    • Within 24 hours of snowfall end:

    o Prioritized pathways

    o Sidewalks bordering City owned properties

    o Pedestrian bridges, vehicle bridges, LRT platforms and other public properties with high-volume foot traffic

    o Approximately 1,300 high-use bus stops

    • Day 2 (18-36 hours)

    o Crews spend the next 18 hours focused on high-volume community and transit routes. This includes driving lanes/through lands (not curbed or parking lanes). Priority 2 includes:

     Major community and transit routes. Roads with more than 5000 vehicles per day (ex: Kensington)

     Intersections and crosswalks controlled by traffic lights

     Designated emergency routes

     Bus routes

     Roads with on-street bike lanes

     Trouble spots

    • Days 3-7

    o Once major routes are completed, focus shifts to lower volume routes and duties.

     Finishing work on major routes (turn lanes, on/off ramps)

     Levelling ruts in residential areas (the City does not clear residential roads, however)

     Clearing bus stops and feeder/collector routes that connected to Priority 2 routes

  • Q: Are sidewalks in the 7 Day Plan?

    A: Through recent investment in pedestrian snow clearing, all City-maintained sidewalks, including cycle tracks, are prioritized to be completed within 24 hours. You can view a live map of active plows and road conditions here.

    Q: What about transit stops? How are they prioritized?

    A: Approximately 1,100 transit stops are prioritized through information provided by Calgary Transit and Access Calgary based on accessibility needs and usage rate. These stops are to be completed within 24 hours of the snow stopping, others are included with their standard priority level.

    Q: Who is responsible for pathways?

    A: Pathways in parks are part of the snow clearing program and that contract is managed by Calgary Parks. Calgary Parks also contract for snow clearing on all pathways and sidewalk infrastructure, excluding bridges.

    Q: What is Council doing to improve Snow and Ice Clearing (SNIC)?

    A: In November of 2021, Council (including Cllr Mian), approved $10.5 million to enhance SNIC service responsiveness and establish permanent funding for pedestrian service. The SNIC policy is currently under review, and funding asks from the Mobility department will come to Council during the proposed 2023-2026 budget deliberations.

  • With the exception of remediation on yards that were started last spring, TELUS is finished with their fibre project in Ward 3.

    There was some some ongoing soft surface restoration progress which involves lawns and boulevard restoration, but this work has now been completed. TELUS continues to provide maintenance services where residents have called through the City's 311 system to support them. If you have any further concens regarding your property please continue to log 311's or contact TELUS directly.

  • As of 2021, TELUS is investing $2 Billion to install the PureFibre network to more than 90% of Calgary homes and businesses. PureFibre brings critical network infrastructure to Calgarians as it enhances internet and download speed, streaming connectivity, and reliability.

  • Some neighbourhoods are divided into multiple sections, so please reach out to our office for more details regarding your area.

    Community Start Date End Date

    Harvest Hills Dec 2021 Nov 2022

    Hidden Valley 1 May 2022 Sept 2022

    Hidden Valley 2 May 2022 April 2023

    MacEwan Glen Nov 2021 Oct 2022

    Sandstone Aug 2022 April 2023

    Panorama Hills 1 April 2022 Dec 2022

  • Q: Does this cost the taxpayer money?

    A: No. TELUS has committed $2 Billion to fund the installation of PureFibre at no cost to the taxpayer/homeowner.

    Q: What is the installation process?

    A: There are two types of installation: aerial and underground.

    For aerial installation: a fibre cable is connected to the existing aerial network and directly to the home. With this option, a small termination box is installed on the side of the home as as well.

    For underground installation: a path is drilled for a conduit pipe to run from an underground box to the home. No large machinery is needed.

    Q: Will I be notified?

    A: Yes. TELUS will send all homes that experience construction a notice in advance of surveying. They may also be in touch if any access to private property is needed.

    Q: What if there is damage to my yard or driveway?

    A: No significant damage should be done to any property. However, small sections of sidewalk, driveway or lawn may be impacted. the TELUS construction team will return to all properties once installation for that particular neighbourhood is complete and begin restoration work. Concrete restoration can only take place when air temperatures are consistently at a minimum of 15-20C and grass seeding takes place when the ground is completely thawed. Therefore, there may be a delay over the winter months in restoring areas of construction.

    Q: Can TELUS work on my property?

    A: While TELUS does not have access to private property, they do have access to what is called a Right-of-Way (ROW). TELUS work is most often conducted within 2 meters from the property line within the ROW, giving them access to electrical, cable, and telephone lines. If for any reason TELUS needs to work on your property, they will legally need to seek written consent from the homeowner to do so.

    Q: Who can I talk to if I have other questions?

    A: Our office maintains regular contact with the TELUS team and is happy to help resolve any potential issues or conflicts that may arise. Send us an email here.

  • What is a Catalytic Converter?

    This is a device that connects to your car’s exhaust system and helps convert toxic gases into less-harmful emissions which requires the presence of valuable metals like platinum, rhodium and palladium. These precious metals are a lucrative target for thieves.

    How are these thefts affecting our city?

    To-date, 2,621 catalytic converter thefts have occurred in Calgary communities in 2022. Almost no community has been untouched, with 92% of communities experiencing at least one theft between January and November 2022. Catalytic converter thefts are occurring in every ward. The ward with the lowest number of thefts has had 61 in this year alone, with most wards experiencing over 170 thefts each. Ward 3 has experienced 121 since January 2022.

    There were only 300 catalytic converter thefts reported in 2020, so this year’s number represents a growth of 8.7x in the last two years. This growth has partly occurred due to an increase of the cost of rare-Earth metals. Catalytic converters possess gold, platinum, and palladium, all metals that have increased in value with the growth of popularity of consumer electronics. Each of these minerals are projected to grow in price by at-least 30% by 2025, which will dramatically increase the incentives for catalytic converter theft over the next three years.

    What is the impact of catalytic converter thefts?

    Each theft brings great harm to victims, including the temporary loss of vehicle use, insurance costs, towing costs, inconvenience costs, and additional transportation costs. Catalytic converter thefts can create job uncertainty as victims temporarily lose their primary mode of transportation. The monetary cost of each theft causes emotional grief and financial burden that many Calgarians aren’t prepared for, especially in the current economic environment.

    How can you try to prevent these thefts from occurring?

    Since January, $7.4 million worth of property has been stolen from citizens via residential break and enters. From January to May 2018, there were 1,678 break and enters, 4,149 car prowlings and 2,592 stolen vehicles in Calgary.

    If you see a theft taking place, do not approach the suspect. Call 9-1-1 immediately. The best thing residents can do to help prevent these thefts is to follow Calgary Police Services 9PM Routine.

    How is the city addressing this concern?

    Councillor Mian was in full support of the Notice of Motion brought by Councillor Demong (Ward 14) in November 2022, which directed Administration to explore reasonable policy options to reduce the number of catalytic converter thefts through changes in the municipal bylaws, provide recommendations to the provide for changes in the Traffic Safety Act and report back to Council through the Intergovernmental Affairs Committee. Once this report is brough to Committee, Council will vote to explore the options and recommendations from Administration.

  • Update: 11/30/2022

    Three sixteen-year-old males who are residents of the community were observed leaning out of a vehicle firing shots at bus shelters. They later returned to the scene and were arrested by CPS. All three occupants are being charged with dangerous weapons and mischief. Other suspects of vandalism are actively being pursued by investigators.

    It has been an unfortunate reality over the past few years that many bus shelters in Ward 3 have been continuously vandalized. Many residents have reported these smashed shelters to both 311 and our office. The two main concerns were the speed of replacement and the shelter material. Calgary Transit bus shelters are maintained by the contractor Outfront Media and they have crews that clean-up the glass and re-install the panels. Outfront absorbs the costs as per our service agreement with them, but there have been many delays throughout COVID due to global supply chain issues and worker shortages.

    Update: 9/23/2022 While the Calgary Transit team is going to resume glass replacement in order to have shelters in place for the colder weather months, there will also be a pilot using plexi-glass as an alternate material on a shelter in Ward 3.

    The glass used in the shelters are of industry standard and are designed to break in small chunks, not shatter, which is safer for our customers and for pedestrians. Calgary Transit has piloted other products, but the existing glass is the best one for safety reasons. Plexiglass for instance, is less likely to break, but is easily vandalized with scratching and burning thus limiting transparency. This makes it a safety issue as customers cannot be seen from the outside. Other transit agencies have looked at removing panels all together and just having metal designs but it provides no wind break or thermal protection, but overall, transit agencies use the same type of shatter-proof glass as Calgary Transit.

    Security cameras are not viable option due to cost and legal restrictions. Bus shelters (with exception of some MAX stop stations) are not connected to electricity, and it would be prohibitively expensive to electrify. As well, cameras themselves are expensive, as it cannot be basic home security cameras. The legal restrictions have to do with privacy infringement whereby our cameras must only show Calgary Transit property. Since our bus shelters are small and near or adjacent to private property, the visual of those cameras would go beyond the bus stops.

  • Calgary Transit prioritizes shelter locations by a variety of factors including ridership (boardings and transfers), exposure, availability of bus pad space, and proximity to institutions (hospitals, universities) and vulnerable populations. Each year we receive more requests than we have shelters available, so any request not selected this year will be automatically carried forward to subsequent years for consideration.

    This year two Ward 3 requests for bus shelters were approved:

    Stop #2912 - SB 1 St NE at 144 Ave NE

    This Route 124 stop is appropriate for shelter prioritization. Boarding ridership is high enough to justify a shelter. With the openness of the area and 40 min weekday trip frequency, a shelter is a valuable amenity.

    Stop #2910 - EB 144 AVE NW at Carrington Blvd

    This Route 124 stop has lower average weekday boarding ridership than #2912, but it is still high enough to warrant a shelter. Likewise with stop #2912 above, a shelter would be a valuable amenity for customers at this location due to the openness and exposure.

  • While Stage 1 of the Green Line is going to run South, the train line will eventually connect to North Calgary and Ward 3. It is a high priority for Councillor Mian to advocate for the expansion of the Green Line as Ward 3 is underserved by transit.

    In 2012, Council also created RouteAhead, it’s 30 year plan to provide direction in developing Calgary Transit. Councillor Mian works closely with this advisory body in order to address both the needs of existing routes and services and the expansion of transit into Ward 3. This includes Bus Rapid Transit, the Green Line, Transit on Demand, and the general increase of ridership and service levels.

  • Calgary Transit On Demand involves passengers in newer communities, like Livingston, using an app when they want to book a trip. The transit software will then create a route using the various passenger requests and tell them where and when they will be picked up. The route for Livingston will then link the passengers to the North Pointe transit station.

  • A common request is to allow for angled parking in cul-de-sacs. Currently, angled parking in cul-de-sacs is only permitted in designated zones where an angled parking permit has been approved, signage is installed, and roadway stall markings are painted on the roadway. However, if you believe your area meets the requirements, you can request an allowance for angled parking.

  • Earlier in 2022, several Carrington residents wrote to our office about the installation of “no parking” signs along 140 the Ave NW. The original approved Outline Plan for the area included the “no parking” area between 14 Street and Carrington Boulevard. However, residents had started parking here before the signs got installed. The reason for the policy was to allow for better flow of through traffic and transit, as bus stops are located along 140 Ave NW.

    However, after facilitating collaboration between the developer, Mattamy Corp and the City’s Mobility department, we were able to reach a compromise. Some parking will be allowed in designated areas along 140 Ave, with restrictions to accommodate for transit routes and peak traffic. Parking can begin once the appropriate signs are installed, before the end of November 2022.

  • Please see here for a full write up (thus far) on the Hanson Ranch Wetland Redesign Information.

  • While Cllr Mian believes the area in question should be developed, she believes it must be done with ultimate sensitivity to the surrounding area and residents. Because many of the concerns brought forward from residents were related to the future Development Permit stage of the application, she will only approve the land use after it is re-submitted in conjunction with the Development Permit. In order to accomplish this, Cllr Mian proposed that the application be put on hold (AKA withholding second and third readings of the Bylaw) until the Development Permit details are submitted by the applicant at a future meeting. This was passed unanimously by Council.

    This means that the applicant will have to confirm the details of their proposed building which would include parking allotment, number of dwellings, height of building, etc. The applicant will also have to engage with residents during this process. Our office will be monitoring the Development Permit stage closely and will be circulated once it has been submitted. After the details are confirmed, the applicant, Tricor Design Group, will resubmit a Land Use Application to Council that will be combined with their Development Permit details and eventually be voted on by Cllr Mian and her Council Colleagues.

    The timeline for this is entirely dependent upon the applicant and how long it takes them to work through their Development Permit and engage with the local residents before resubmitting to Council. For now, this application has been tabled.

  • The City of Calgary is conducting a 128 Avenue NE Functional Planning Study to address the technical requirements of a future east-west industrial arterial road connection between Barlow Trail NE (east of Deerfoot Trail) and the new interchange being constructed on Stoney Trail NE at 11 Street/128 Avenue. A portion of 128 Avenue was partially constructed, running east from 15 Street NE, at the time of construction of Calgary Transit’s Stoney Transit Facility. From 15 Street to the west, an alignment for 128 Avenue is under development as part of the study, with new bridge crossings of Nose Creek and the Canadian Pacific Railway. This segment of the industrial arterial also includes a proposed signalized intersection to serve future development of adjacent industrial lands, and the west leg of that intersection will also provide for a connection to/from the Coventry Hills community as shown.

    Through the public engagement process during the study, questions were raised regarding the future connection between 128 Avenue and the Coventry Hills community to the west. When informed that this connection has been planned for many years through the Stoney Industrial Area Structure Plan as a “transit only” link, some people expressed a preference that this connection be for general traffic use to provide a direct connection to the new 11 Street interchange on Stoney Trail NE (now under construction). The project team was subsequently requested, through the previous Ward Councilor’s office, to undertake a feasibility study of opening up the transit-only connection to a full general traffic connection for all modes.

    Public Engagement Process Breakdown:

    From fall 2019 to fall 2020, The City worked with stakeholders and the public to gather feedback to develop design concepts, evaluation criteria and recommend plans for the 128 Ave NE study area.

    2019: Discover Phase

    For the Discover phase of engagement, we held two community pop-up events from 5:00 – 8:00 PM on November 20, 2019 at both the Coventry Hills and Hamptons Superstore locations, and a third Pop-Up Event on November 21, 2019 at Vivo for Healthier Generations from 4:00 – 7:00 PM. A total of 192 participants stopped by the community pop-up events.

    Online opportunities for input were offered from November 20 to December 4, 2019 at engage.calgary.ca, The City’s online engagement portal. A total of 91 submissions were received via the online engagement portal.

    The project was advertised through the City of Calgary engage portal, Northern Hills Community Association newsletter, geo-referenced Facebook ads, mail-outs to area stakeholders, as well as posters and road-side bold signs placed within the study area.

    2020: Explore Phase

    In compliance with public health recommendations effective in June and July 2020, engagement for the Explore phase was held entirely online. Feedback was provided from June 29 – July 26, 2020 at engage.calgary.ca and we received a total of 115 submissions.

    The project was advertised through The City of Calgary engage website, Northern Hills Community Association virtual newsletter, Facebook and Twitter ads targeted to the communities surrounding the project areas, mail-outs to area stakeholders, project email distribution list and road-side bold signs placed within the study area.

    The project team will complete this feasibility study and will report the engineering findings and recommendations to Ward 3 office.

    Once they report back to us with the findings of their study in Q4 2022, Cllr Mian will be able to make input into this decision. She will also consider constituent feedback like yours so we do appreciate you writing in with your concerns.

  • Throughout 2022, our office heard from a group of residents who were passionate about potential changes to the temporary off-leash area adjacent to Aurora Business Park.

    After several months of working with both Real Estate and Development Services as well as our Parks department, they gave us their final assessment for the feasibility of the requests regarding the Aurora OLA. While Aurora will continue to have the two designated off-leash areas within the Aurora Park business plan, it is not possible to designate any additional lands within the Area Structure Plan, interim or otherwise. This is because they contain sensitive environmental areas as well as the potential that the City may require exclusive access for enabling works (e.g. drilling, monitoring, etc) as the land is prepared for development.

    Our Parks team is also satisfied with the layout and cleanliness of the off leash area, and will not be pursuing any additional resources for land management or maintenance as this is not a budgeted project due to its temporary nature.

    These lands are designated for future development and significant public infrastructure investments have been made into this area to accommodate the future developments as well as the Light Rail Transit infrastructure planned for the lands. These projects are the main priority of both departments who monitor the area.

  • Update: September 13, 2022

    The land use application was unanimously approved by Calgary Planning Commission on August 4 and approved (13-1) by City Council on September 13th, 2022. It should be noted this land is privately owned and the land use application was submitted on behalf of the anonymous private land owner.

    Background Information:

    The site in question is referred to as ‘The District’ and is located west of Deerfoot Trail and south of Country Hills Boulevard NE. Nose Creek, and its environmental buffer, and the Canadian Pacific Railway run along the western edge of the site. The site was originally planned for development, with previous land use approvals granted in December 2009 and 2013. Outline plan applications were submitted in association with those land use approvals. Existing land uses for the lands include uses found in the Industrial-General and Industrial-Business Districts, including light industrial, office, and some limited commercial related uses. The area contains a mix of multi-bay warehouses, single use industrial sites, self-storage buildings and some commercial uses.

    As part of this previous land use application and technical review process, biophysical impact assessments were submitted, reviewed, and approved as part of the final design and layout, which ultimately has informed the existing subdivision pattern of the lands. This has created the existing property boundaries, and the extent of the boundaries of the existing Environmental and Municipal Reserves in the area:

    • the west side of Nose Creek is established as Municipal Reserve

    • the ravine on the east side was designated as Environmental Reserve.

    Appropriate building setbacks from the top of bank of Nose Creek were also identified on the Outline Plan.

    Proposal:

    Land use application (LOC2022-0018) proposed a change of land use for some of the undeveloped parcels within The District area. It proposes amending the land use designation from Industrial to a site specific (Direct Control) land use to include additional commercial uses found in other industrial districts, including retail and consumer service, restaurants, and financial institutions. Notably, it does not propose conversion of any additional green space or riparian areas for new development.

    A portion of the subject lands lie adjacent to the Nose Creek watershed; however, it does not impact those established environmental reserve parcel boundaries. Future development permits on those sites will further consider the site design details, such as the interface with Nose Creek and the escarpment, setbacks, and appropriate mitigation strategies for any concerns.

    Alignment with Calgary Climate Strategy: Pathways to 2050:

    The setbacks and dedication of the Environmental Reserve areas aligns with the 2022 Climate Strategy actions, including Program 14: Preserving, restoring, and building natural infrastructure. Future development permits will further consider climate resilience measures, as noted above, as well as any additional development measures

  • As the wire services provider for Calgary, ENMAX Power is responsible for the maintenance and operation of the system of wires and infrastructure that moves electricity to our City’s homes and businesses.

    There are currently two major construction projects occurring in Ward 3. Both are in new development areas.

    Neighbourhood - End Date

    Carrington - Late January 2023

    Livingston - Mid March 2023

    For more information:

    powercustomerrelations@enmax.com

    enmax.com/projects

    403-514-3990